Politique de remboursement
30 DAY MONEY BACK GUARANTEE
At YAYI Hand-Painted Oil Painting, We Prioritize Your Full Satisfaction With Every Hand-Painted Artwork You Order. If You Are Unsatisfied With Your Eligible Oil Painting, You May Initiate A Return Request Within 30 Calendar Days After Receiving Your Package To Receive A Full Product Refund.
- Free Replacement For Damaged Artwork In Transit
If Your Oil Painting Arrives Damaged During Shipping, We Provide Complimentary Replacement At Our Cost.
Please Contact Us Promptly With Your Order Number, Clear Photos And Complete Unboxing Footage Showing The Damaged Artwork And Broken Packaging.We Will Negotiate Compensation With The Logistics Carrier And Arrange Your Replacement Painting To Be Delivered Within 14 Working Days After We Confirm Your Damage Evidence.
- Shipping Cost Responsibility For Returns
If You Return The Artwork Due To Personal Reasons (E.G., Disliking The Color, Size Mismatch, Personal Preference Change), You Shall Bear All Outbound Return Shipping Fees, Which Are Determined By The Courier Service You Select.
If The Artwork Arrives Broken Or Defective Upon Delivery, You Do Not Need To Cover Any Shipping Costs Related To Replacement Or Return.
- Rules For Valid Return Applications
Your Return Request Will Only Be Approved When All Of The Below Requirements Are Met:
The Return Request Is Submitted Within 30 Days From The Date You Receive The Oil Painting.
The Artwork Remains Intact, Unused, And Kept In Its Original Packaging. We Highly Recommend Retaining All Original Packing Materials For Return Delivery.
You Must Take Care While Unboxing The Artwork To Avoid Self-Inflicted Scratches, Stains Or Damage, Which Will Void Your Full Refund Eligibility
- Time Limit For Return Shipment
You Have 30 Days After Receiving The Painting To Submit A Return Request. Once Your Request Is Approved, You Need To Ship The Artwork Back To Us Within Another 14 Days.
- Evidence Requirement For Damaged Orders
For Any Artwork Damaged In Transit, Complete Visual Evidence (Photos Or Unboxing Videos) Is Mandatory For Us To Process Your Free Replacement. If The Original Package Is Severely Damaged, Please Repack The Painting As Securely As Possible And Save All Photos For Insurance And Carrier Claim Use.
CONTACT FOR RETURNS&EXCHANGES
If You Need To Apply For A Return, Exchange Or Replacement, Please Reach Out To Our Support Team Via Email: mmeng19800204@gmail.com
KEY REMINDER
Our 30-Day Risk-Free Refund Policy Only Covers Undamaged, Unused Artworks Returned In Original Packaging. Custom Hand-Painted Oil Paintings Made According To Your Self-Provided Images Are Non-Refundable Once Production Commences, Unless The Finished Artwork Arrives Damaged With Complete Unboxing Proof.