PRIVACY POLICY

Last updated: September 2026

YAYI HOME ARTS LIMITED (雅藝藝術有限公司), operating under the trade name YAYI Hand-painted Oil Painting, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

YAYI Hand-painted Oil Painting is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details. Payment information may be processed directly by third-party payment providers.

• Account information, including your username, password, security questions, preferences, and settings, where applicable.

• Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, or cancel, as well as your past transactions.

• Communications with us, including information you provide when contacting customer support about artwork orders, damaged artwork, refunds, shipping, or other customer service matters.

• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We use your contact information to communicate with you about your orders, order status, shipping and tracking information, customer service, damaged artwork, returns, refunds, and other necessary after-sales matters.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes.

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments through payment providers, fulfill your orders, remember your preferences and products you are interested in, send notifications related to your account or orders, process purchases and returns, create and manage your account where applicable, arrange shipping, facilitate eligible returns, enable you to post reviews, and create a customized shopping experience.

This may include using your personal information to better tailor and improve the Services, products, and website.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other permitted methods, and showing you online advertisements for art products or services on the Services or other websites.

Where permitted by applicable law, these activities may be based on items you previously purchased or added to your cart and other activity on the Services.

You may opt out of promotional emails at any time by using the unsubscribe option included in the applicable communication.

Security and Fraud Prevention

We use your personal information to authenticate your account where applicable, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to questions about orders and artwork, assist with shipping or after-sales issues, process eligible returns or refunds, and maintain our business relationship with you.

How We Share Your Personal Information

We may share your personal information with service providers and other parties where reasonably necessary to operate our business, provide the Services, fulfill your orders, or comply with applicable law.

These parties may include:

• Shopify and other technology service providers that help us operate our online store.

• Payment processors and financial service providers that process payments and transactions.

• Fulfillment, logistics, shipping, and customs service providers that help us deliver artwork and process shipping-related information.

• Customer support, cloud storage, analytics, and technology service providers that assist us in operating our business.

• Business and marketing partners that provide marketing services or advertising, where permitted by applicable law.

• Third parties when you direct, request, or otherwise consent to our disclosure of certain information, such as when you request that artwork be shipped to you or use social media features.

• Our affiliates or other entities within our corporate group, where applicable.

• Government authorities, legal advisers, or other parties where required to comply with applicable legal obligations, respond to lawful requests, enforce applicable terms and policies, or protect our Services, rights, users, or others.

We may share limited and appropriately protected browsing or usage information with advertising or analytics platforms such as Google or Meta where necessary for advertising, analytics, or product recommendation purposes.

We do not share complete payment card information with outside advertising partners.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside in order to provide and improve the Services.

We may also use certain Shopify features that incorporate information obtained from your interactions with our store and Shopify's services.

Shopify may process personal information in accordance with its own privacy practices. To learn more about how Shopify uses personal information and any rights you may have, you can visit:

https://privacy.shopify.com/en

Depending on where you live, you may have certain rights with respect to personal information processed by Shopify.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may be viewable by other users of those platforms.

Our inclusion of third-party links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except where expressly stated on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children who are not permitted to make purchases under applicable law.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Information transmitted over the Internet may not be completely secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, fulfill orders, provide customer service, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to limitations permitted by applicable law.

• Right to Access / Know. You may have the right to request access to personal information that we hold about you.

• Right to Delete. You may have the right to request that we delete personal information we maintain about you.

• Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances, request that it be transferred to another party.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or activities defined as "sale" or "sharing" under applicable privacy laws.

You may exercise applicable rights through the mechanisms provided on the Services or by contacting us using the information provided below.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will handle the signal as required by applicable law.

To learn more about Global Privacy Control, you can visit:

https://globalprivacycontrol.org/

Other than Global Privacy Control where legally required, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving promotional communications at any time by using the unsubscribe option included in our emails.

If you opt out of promotional communications, we may still send you non-promotional communications, such as messages concerning your account, orders, shipping, returns, refunds, or other necessary customer service matters.

If you reside in the UK or European Economic Area, and subject to applicable legal exceptions and limitations, you may also have the following rights:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict processing of personal information for certain purposes.

• Withdrawal of Consent: Where we rely on consent to process personal information, you may have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You may exercise applicable rights by contacting us using the contact details provided below.

To learn more about how Shopify uses personal information and applicable rights, including rights relating to data processed by Shopify, visit:

https://privacy.shopify.com/en

When you exercise your rights, we may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by applicable law, you may designate an authorized agent to make certain requests on your behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

We will respond to valid requests within the time period required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Because we operate an international online store and use service providers located in different countries, your personal information may be transferred, stored, or processed outside the country or region where you live.

Where required by applicable law, we will use appropriate legal mechanisms for international transfers of personal information, such as recognized contractual safeguards or other legally permitted transfer mechanisms.

Custom Artwork Copyright Disclaimer

For custom artwork, the customer represents and warrants that they have the necessary legal rights, permissions, copyright, portrait rights, trademark rights, and other intellectual property rights to any photographs, images, patterns, logos, or other materials submitted to us.

The customer is responsible for ensuring that submitted materials do not infringe the rights of any third party.

If any copyright dispute, intellectual property claim, compensation claim, warning letter, lawsuit, or other legal liability arises from materials provided by the customer, the customer shall be responsible for the corresponding liabilities and costs to the extent permitted by applicable law.

This may include reasonable compensation, legal costs, and other losses resulting from the customer's unauthorized use of third-party materials.

We reserve the right to refuse or discontinue custom artwork requests involving materials that we reasonably believe may infringe third-party rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, business operations, or applicable legal, regulatory, or operational requirements.

We will post the revised Privacy Policy on this website and update the "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

YAYI HOME ARTS LIMITED (雅藝藝術有限公司)

Trade Name: YAYI Hand-painted Oil Painting

Business Address:

RM D02, 9TH FLOOR, PARKVIEW IND CTR
18 CHEUNG YU STREET
CHEUNG SHA WAN, KOWLOON
HONG KONG

Phone: +852 9444 3881

Email: mmeng19800204@gmail.com

Business Hours: Monday–Friday, 09:00–18:00 (Hong Kong Time)

For purposes of applicable data protection laws, YAYI HOME ARTS LIMITED is the data controller of personal information that we process, except where a third-party service provider, such as Shopify, acts as a separate controller for information it processes under its own privacy responsibilities.