Refund policy

REFUND & RETURN POLICY

30-Day Returns

If you are unsatisfied with an eligible, non-custom artwork, you may submit a return request within 30 calendar days after receiving your order.

Return Conditions

Returned artwork must be unused, undamaged, and kept in its original packaging.

Customers are responsible for return shipping costs for returns made for personal reasons, such as a change of preference, color preference, or size preference.

Damaged Artwork in Transit

If your artwork arrives damaged during shipping, please contact us promptly with your order number, clear photos of the artwork and packaging, and complete unboxing evidence where available.

After we confirm the damage, YAYI will arrange a complimentary replacement for eligible damaged artwork.

No Exchanges

We do not offer product exchanges.

If an artwork is damaged in transit, we provide a replacement in accordance with the damaged-artwork procedure above.

Custom Artwork

Custom hand-painted artwork made according to customer-provided images or specifications is non-refundable once production has commenced, except where the finished artwork arrives damaged and qualifies for replacement under this policy.