SHIPPING POLICY

PRODUCTION & TOTAL LEAD TIME

 

HAND-PAINTING CREATION PERIOD

All Oil Paintings Are Handcrafted By Professional Artists, Which Takes Around 7 Working Days To Finish. During Production, We Will Send You Real-Time Photos And Short Videos Of Your Artwork For Confirmation. You May Submit Requests For Adjustments On Tone, Color Saturation, Brush Details And Other Custom Details, And Our Artists Will Revise Accordingly At No Extra Charge. We Will Only Arrange Shipment Once You Fully Approve The Finished Painting.

GLOBAL TRANSIT TIME

After Your Artwork Passes Your Confirmation, We Ship Via DHL Or FedEx. Standard International Delivery Takes 5–7 Business Days, Depending On Your Destination Country And Local Logistics Efficiency.

ARTWORK PACKAGING STANDARD

We Adopt Two Safe Packaging Solutions Based On Painting Types To Avoid Damage During Transit:

Unframed Rolled Paintings: Securely Wrapped And Placed Inside Thick, Rigid Kraft Paper Tubes To Prevent Creases And Scratches.

Framed Oil Paintings: Packaged Inside Sturdy Solid Wooden Boxes With Shockproof Filling For Full Protection.

AUTHORIZED LOGISTICS CARRIERS

We Cooperate With Reliable Global Logistics Providers Including DHL And FedEx. We Will Select The Most Suitable Courier Based On Your Delivery Country And The Size Of Your Ordered Artwork To Guarantee Stable Transit.

DELIVERY COVERAGE

We Offer Worldwide Shipping To All Regions Serviced By Our Partnered Carriers. If Your Location Is Rarely Covered By Mainstream Logistics, Please Contact Our Customer Support, And We Will Work Out A Feasible Delivery Solution For You.

SHIPPING FEE STATEMENT

Standard Shipping Costs Are Included In The Listed Product Price, With No Additional Standard Shipping Charge Added At Checkout.

SHIPMENT INSURANCE

Every Oil Painting Order Is Covered By Transit Insurance Under YAYI Hand-Painted Oil Painting. There Are Zero Hidden Insurance Fees For Customers. If Your Artwork Is Damaged Or Lost During Transportation, Please Contact Us Promptly So We Can Assist With The Applicable Carrier Claim And After-Sales Solution.

DELIVERY ADDRESS & RECIPIENT ADJUSTMENT

We Will Ship Strictly To The Shipping Address You Fill In At Checkout, And Logistics Carriers Will Schedule Delivery With The Designated Recipient Named In Your Order. If The Painting Is A Gift Or Surprise For Another Person, Kindly Inform Us In Advance So We Can Adjust Delivery Notes Accordingly.

INTERNATIONAL IMPORT TAXES & CUSTOMS DUTIES

Once Your Shipment Arrives At Your Destination Country, It May Be Subject To Local Import Tariffs, Consumption Taxes And Customs Clearance Fees As Regulated By Local Laws.

For Deliveries To The United States, YAYI Covers Applicable Import Duties Assessed On The Shipment At Importation.

For Destinations Outside The United States, The Recipient Is Responsible For Applicable Import Duties, Taxes, Customs Clearance Fees And Other Destination-Country Charges.

We Can Provide All Required Order, Product And Customs Declaration Materials To Assist You With Customs Communication Upon Request.

AFTER-SALES SUPPORT FOR SHIPPING ISSUES

If You Have Inquiries Regarding Logistics Tracking, Packaging Damage, Customs Clearance Or Delivery Exceptions, Please Visit Our After-Sales Support Page For Assistance.